Cycling Without Age (CWA) is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations and to being clear with service users about what it does with their personal information.
This Policy explains how we use any personal information we may collect about you when you use our website, donate to us, are a recipient of our services or when you work for CWA.
Data controller and Data Processor
For legal purposes, Cycling Without Age is known as the Data Controller and the Data Processor as it decides the purposes for and the means by which the personal data we hold are processed. We must do so fairly and lawfully.
The information we hold about you
We usually obtain, hold and process the following personal data in respect of individuals:
We may additionally obtain, hold and process the following sensitive personal data for specific purposes relating to the area of work we carry out:
These data are obtained, stored and processed solely to assist staff in the efficient running of a service requested by or for you. Personal data that we hold is stored securely electronically.
How we collect information
We collect information direct from you through the following means:
We also receive personal data from BT MyDonate when you make a donation to us via that service and as a result of referrals from family, friends and care services.
How we use that information
CWA has a legitimate interest in holding and processing the above information about you as it is needed for us to provide our service to you.
We use the information in the following ways:
Personal data supplied by you are not used to send marketing material or newsletters unless you have granted us permission to do so and you can inform us at any time if you no longer wish to receive these communications.
Who we share it with
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
Except as provided for in this policy, we will not provide your personal information to third parties.
For how long do we keep personal data?
We must keep all personal data safe and only hold it for as long as necessary. The retention period depends upon the reason for retaining your data.
You should be aware that taking any of the above steps could impact our ability to answer questions relating to the service we have provided you.
Who to contact about your personal data
If you wish to:
please contact the Data Controller by email at: email@example.com
Making a complaint to the Information Commissioner’s Office
If you are not satisfied with our response to any query you raise with us or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner’s Office whose helpline number is: 0303 123 1113
Updates to this policy
This policy will be reviewed annually. Next review due by 31 May 2019.